Terms of Service

1. Acceptance of Terms

By accessing or using the services provided by Tripislife Hospitality Services Pvt Ltd ("Cafe Trip Is Life", "we", "us", or "our"), including our website, WhatsApp messaging service, and any related applications, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Services

Cafe Trip Is Life provides:

• Restaurant and café services at our physical location in Varkala, Kerala
• Online reservation and inquiry services
• WhatsApp-based communication services for reservations, order updates, promotions, and customer support
• Integration with Meta (Facebook) platforms for enhanced customer communication

3. WhatsApp Messaging Service

3.1 Consent to Receive Messages

By providing your phone number and opting in to our WhatsApp messaging service, you expressly consent to receive the following types of messages from Cafe Trip Is Life:

• Reservation confirmations and reminders
• Order status updates and notifications
• Promotional offers, discounts, and special events
• Menu updates and new offerings
• Customer service communications
• Feedback requests and surveys

3.2 Message Frequency

Message frequency varies based on your interactions with us. Transactional messages (reservations, orders) are sent as needed. Promotional messages are limited to a reasonable frequency, typically no more than 4-8 messages per month.

3.3 Opting Out

You may opt out of receiving WhatsApp messages at any time by:

• Replying "STOP" to any message we send
• Contacting us directly at our café
• Sending an email request to unsubscribe

Please note that opting out of promotional messages will not affect transactional messages related to active reservations or orders.

3.4 Data Usage

Your phone number and messaging data are processed in accordance with our Privacy Policy and Meta's (Facebook) Platform Terms. We use WhatsApp Business API through Meta's approved channels to ensure secure and compliant messaging.

4. Meta (Facebook) Platform Integration

Our services integrate with Meta platforms (Facebook, WhatsApp) to provide enhanced communication capabilities. By using these integrated services, you also agree to:

• Meta's Terms of Service (https://www.facebook.com/terms.php)
• Meta's Data Policy (https://www.facebook.com/privacy/policy/)
• WhatsApp's Terms of Service (https://www.whatsapp.com/legal/terms-of-service)

We act as a data controller for the information we collect directly, while Meta acts as an independent data controller for data processed through their platforms.

5. User Responsibilities

When using our services, you agree to:

• Provide accurate and current contact information
• Not use our messaging services for any unlawful purpose
• Not send spam, abusive, or inappropriate content through our communication channels
• Honor reservations or cancel with reasonable notice
• Comply with our café's policies while on premises

6. Reservations and Orders

Reservations made through WhatsApp or other channels are subject to availability. We reserve the right to:

• Confirm or decline reservation requests
• Cancel reservations in case of no-shows or policy violations
• Modify menu items, prices, and availability without prior notice

7. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Tripislife Hospitality Services Pvt Ltd and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by law, Tripislife Hospitality Services Pvt Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to messaging services, reservations, or any transactions conducted through our platforms.

9. Indemnification

You agree to indemnify and hold harmless Tripislife Hospitality Services Pvt Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your violation of these Terms of Service or your use of our services.

10. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications indicates your acceptance of the updated terms.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

12. Contact Information

For questions or concerns regarding these Terms of Service, please contact us: